Automation on its own can only take you so far. Real contact centre success needs an augmented workforce underpinned by intelligent solutions. [ + ]

A lack of suitable software and data analysis skills is responsible for half of all vacancies in the UK space sector. [ + ]

A recent international report shows attacks targeting the government sector increased by 95% in the second half of 2022 compared with the previous year. [ + ]

All Australian governments have agreed to adopt 10 shared principles that will guide their approach to identity. Now's the time to ask the hard questions. [ + ]

Arq Group (NCS Australia) and Melbourne Water Corporation have developed a digital twin solution to help predict water quality issues. [ + ]

Water asset management requires utility managers to adhere to cost-estimating processes that deliver accurate results, even in the face of unforeseen changes. [ + ]

To keep digitalisation going and build long-term value, governments must implement timely, technology-enabled change initiatives that address pain points. [ + ]

Riverina Water has implemented Infor's CloudSuite Public Sector Customer and Billing modules as part of its ambitious digital transformation project. [ + ]

A 12-month project has seen TAFE NSW undergo a comprehensive tech refresh, overhauling back-end infrastructure and end-user devices with Dell Technologies. [ + ]

How are phishing attacks evolving with the advent of AI and what strategies should you employ to fortify defences against this potent combination? [ + ]

Hesitation from those behind AI has served as a much-needed warning about blindly adopting a technology before understanding the consequences. [ + ]

As AI evolves, government agencies and the public sector need to develop an AI strategy or risk falling behind and not delivering to citizen expectations. [ + ]

To get Gen Z's trust, and secure our collective future prosperity, it will take a combined effort across government, education and the private sector. [ + ]

Despite ongoing digitalisation, a great deal of business still gets done on paper in both the public and private sectors in Australia. [ + ]

From office towers to schools and hospitals, smart buildings utilise technology to improve conditions for their inhabitants while keeping operating costs down. [ + ]