Digital Summit 2019 to be held on 3 Oct

17 September, 2019 by Dylan Bushell-Embling

The Digital Transformation Agency will hold the Digital Summit 2019 in Canberra next month, with a range of leading experts making presentations.

DTA provides update on BRII challenge

17 September, 2019 by Dylan Bushell-Embling

The DTA has provided a two-month update into its participation in the Department of Industry's Business Research and Innovation Initiative.

Qld Dept of Transport overhauling smart card biometrics

12 September, 2019 by Dylan Bushell-Embling

The Queensland Department of Transport and Main Roads has contracted Unisys to provide a facial and signature image processing system for driver's licences.

ADHA partners to standardise secure messaging platforms

11 September, 2019

The ADHA is partnering with 42 organisations to improve interoperability between secure messaging platforms — helping clinicians to axe the fax.

Overcoming security hurdles and unearthing savings

11 September, 2019 | Supplied by: Kofax Australia Pty Ltd

An upgraded and standardised PDF solution has been rolled out across six Queensland Government departments.

Queensland to get first Chief Customer and Digital Officer

09 September, 2019

Queensland is set to get its first public sector Chief Customer and Digital Officer to help lead the government's customer-focused digital transformation.

Better data and insights for NSW DCJ

09 September, 2019 | Supplied by: Taysols Pty Ltd

The NSW Department of Communities and Justice has partnered with Taysols to upgrade its corporate data warehouse and improve outcomes for its clients.

Service NSW makes top 10 in Best Places to Work list

04 September, 2019

Service NSW has made it into Australia's top 10 best places to work, in what's said to be a first for the country's public service agencies.

NT ICAC seeks tenders for new case management system

04 September, 2019

The NT ICAC's Office is calling for tenders for a case management system to help speed up investigations and intelligence analysis.

myGov use hits record highs as Australians access tax cuts

03 September, 2019

Australians are using myGov in record numbers, according to the Australian Government, with people logging in 39 million times in July to access tax relief.

A new CX approach for the voice-activated world

03 September, 2019 by Margaret Harrist | Supplied by: Oracle Australia

In a world of voice-activated, 'pageless' services, your 20-year-old apps can't keep up. Building the tech is not enough; you need to think about how it is delivered.

Humanise your CX strategy with visual engagement

01 September, 2019 by Ashwin Venkatesh, Principal Product Manager, Oracle CX | Supplied by: Oracle Australia

Direct communication with customers through visual channels humanises the customer experience to grow customer satisfaction, brand popularity and revenue.

NASCIO calls for renewed focus on CRM

30 August, 2019 by Dylan Bushell-Embling

US state CIOs should concentrate more closely on improving engagement with state agencies, according to a report from the National Association of State CIOs.

NSW Data Champions Network holds second meeting

30 August, 2019 by Dylan Bushell-Embling

The meeting covered issues such as the need to adopt national or international data standards to break down information silos.

Australia and Vietnam unite to fuel digital transformation

29 August, 2019

A digital transformation collaboration between Australia and Vietnam is set to expand under an MoU signed by the countries' governments.

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