Datacom takes over ICT support services for Health

New Zealand-based business technology vendor Datacom has completed the handover of all ICT infrastructure and support services for the Australian Department of Health.

Datacom won a $242 million contract to take responsibility for the department’s ICT infrastructure and support services in March.

The five-year deal took a novel approach to IT services outsourcing, being based solely around an outcomes-based, consumption-based pricing model.

Datacom now has a designated team mostly located on site at the Department of Health in Canberra, while helpdesk services are provided from the company’s Queensland office.

“Datacom is committed to delivering market-leading technologies to government and enterprise,” Datacom ACT Director Lisa Thorburn said.

“We have a proven track record working with all levels of government and this has enabled us to build a strong team nationally who were able to deliver this complex and sizeable transition on time and to expectation.”

Datacom also has government contracts with Australian departments including the ATO, the ACCC, the Department of the Environment and the National Health and Medical Research Council.

The company has six data centres, two contract centre service offices and five IT professional services offices across Australia.

Image courtesy of jasleen_kaur under CC