Bundaberg becomes a 'cloud-first' council

Bundaberg Regional Council (BRC) has achieved its ambitious goal to become a cloud-first council, meaning it can deliver better, smarter, more connected services to the 90,000 residents living in the Bundaberg region.

BRC’s digital transformation journey, which is centred on the as a service (XaaS) model, has been supported by global public software provider Civica.

Civica’s Authority Altitude allowed BRC to simplify all processes across the organisation, increasing efficiencies and modernising the IT team’s work practices. The implementation has geared the team towards seeking further productivity gains as the reactive maintenance work that once dominated their day becomes a thing of the past.

The smooth implementation, combined with a workforce that was ready to make a change for the better, has delivered a positive experience for the council.

BRC CIO Mitch Miller was amazed at how quickly Authority Altitude was operational.

“This doesn’t happen with ERPs very often; it’s usually the vendor we have to wait for, but in this case Civica has surpassed our expectations.

“Everything we’ve freed ourselves of allows us to continually improve business processes because we no longer need to do traditional back-of-house IT work. Our operating costs have also been overhauled — no more asking finance for a million dollars every two to three years, we now have a flat operating expense from year-to-year with zero capital expense,” Miller said.

Civica is a long-term technology partner to over 300 councils across Australia and New Zealand. The Authority Altitude SaaS solution was developed in Australia in collaboration with local government agencies.

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