Case management solution for public sector

Wednesday, 01 November, 2023

Case management solution for public sector

Appian has announced a case management as a service (CMaaS) offering designed specifically to accelerate and simplify government casework. The solution allows government agencies to rapidly create case management applications that combine dynamic workflow, artificial intelligence (AI), robust case reporting, and compliance with public sector security requirements.

Casework is a universal workstyle in government. Each ‘case’ requires a systematic approach from initiation to resolution. It is critical that government organisations have solutions that can easily handle the varying complexities of case management use cases and their organisation’s specific needs. Governments require flexible, modern case management tools to provide excellent citizen services and to streamline internal processes efficiently.

Gartner describes case management as a service “as an approach to designing and developing cloud-based case management solutions as a set of horizontal products that are modular and interoperable”. Built on the AI-powered Appian Platform, the solution offers a foundation for creating a consistent, upgradeable, modular base for any case management application use case or process. Its composable architecture lets you deliver highly configurable applications in weeks rather than months to improve the experience of both citizens and government employees.

“Appian Case Management for Public Sector allows government agencies to automate and optimise service delivery while providing an exceptional citizen experience,” said Jason Adolf, Industry Vice President, Public Sector, Appian.

“With CMaaS, we are offering a solution that not only enhances efficiency but also empowers government agencies to adapt and thrive in an ever-changing environment. We are proud to lead the way in redefining how government agencies manage their casework.”

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