ACMA completes migration of Do Not Call Register

ACMA has completed the migration to a new Do Not Call Register provider as part of its multiyear ICT transformation plan.

The regulator has completely rebuilt the register as part of the transition to new outsourced provider Salmat.

The Australia-based digital marketing provider won the contract to operate the register from ACMA last year, and the new register was launched in September.

ACMA Chairman Chris Chapman said the migration forms part of a three-stage ICT transformation.

“In 2010 we set out to be a leading Commonwealth agency for innovation in ICT,” he said. “‘Five years on, and after three waves of hardware and software changes, our journey is progressing on point and to plan.”

The first stage of the transformation, which completed in 2012, involved renewing ACMA’s ICT infrastructure. The second wave focused on core systems and major business projects, including ACMA’s new website.

“Since August, the ACMA has switched on its new automated numbering allocation and administration system, deployed an enhanced spectrum licensing portal and moved to a new Do Not Call Register,” Chapman said.

The company is now embarking on the third wave of transformation, which has a target date of late 2017. This stage will focus on smart processes and data.

Chapman said the process has already begun. “Earlier this year, the ACMA worked with Nihilent, a global consulting and solutions integration company, to comprehensively review our custom business analysis and project management methodology,” he said.

“Overall, the principal aim of the ICT transformation program has been to create a better customer experience for industry, citizens and consumers, with a firm emphasis on user control through appropriate levels of self-service.”

Pictured: ACMA Chair Chris Chapman