ATO outlines technology priorities for 2019
The ATO has made developing a new e-commerce platform and modernising the Australian Business Registry two of its key technology priorities for 2019.
The agency has outlined its technology goals for the coming year and beyond, as well as a new approach to working with IT product and service providers.
According to CIO Ramez Katf, the ATO’s first focus will be on finalising the migration of tax agent and intermediary portals to the ATO online service platform.
“As well as delivering that vital piece of work, we will be developing our new e-commerce platform, supporting the next stage of SuperStream and Single Touch Payroll and supporting the modernisation of the Australian Business Registry.
“We’ve just wrapped up another extremely successful Tax Time, with high levels of online usage, strong service availability and faster processing times than ever before. Meanwhile, our eCommerce platform is now handling six times as many transactions as 12 months ago.”
These priorities form part of the ATO’s vision for 2024, which involves accommodating increasing community reliance on ATO’s digital services and an anticipated exponential growth in digital transactions over the coming years.
“We are committed to providing a contemporary, reliable and secure digital experience for all our users — from those who interact with us multiple times a day, to those who only interact with us once a year,” Katf said.
To accommodate these initiatives, the ATO also plans to evolve its approach to IT sourcing, with plans to split its IT contracts into smaller, more specifically targeted bundles in line with the government’s IT procurement policy.
“This allows us to reach a wider market of specialist providers for each service and ensure we’re engaging the right expertise,” Katf said.
“We expect to gradually approach the market for each bundle over the next three years, with exact timelines to be determined by a number of factors, including business priorities and the expiry of existing contracts.”
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