Digital government snapshot released


By Dylan Bushell-Embling
Thursday, 18 April, 2019


Digital government snapshot released

The Australian Digital Council has published an overview of the main data and digital transformation initiatives across Australian federal, state and territory governments.

The State of the Data and Digital Nation report is designed to act as a snapshot of data and digital initiatives across six categories — policy and strategy, the user experience, products and services, service enablers, internal capabilities, and data sharing and linking.

The report found that the federal and each state and territory government are all engaged in at least one digital strategy. At the federal level, this includes the Digital Transformation Strategy, the Digital Economy Strategy, the Digital Capability Strategy, and the Digital Continuity, Information and Data Strategy.

Examples of policy and strategy initiatives at the state level include a South Australian Government initiative to digitise paper forms and save an estimated 850,000 pieces of paper annually, Western Australia’s Regional Telecommunications Project to establish 231 mobile base stations across regional areas of the state,

User experience initiatives include multiple projects aimed at digitising the process of dealing with government during life events such as births, deaths and marriages.

For example, the Digital Transformation Agency has established life event communities of government agencies from across 30 federal, state and local agencies, with the long-term vision of designing seamless government services that work across all layers of government.

Digital products and services being developed, tested or deployed across Australia include the NSW Government’s digital driver’s licences, the Queensland Government’s streamlined application process for working with children checks, and virtual assistants for welfare support at the federal level.

Service enablement initiatives comprise identity verification processes such as the federal Digital Identity Program and a ‘Tell us once’ authentication proof of concept being trialled in Queensland, as well as web, application development and other solutions aimed at improving service design delivery.

Internal Capabilities initiatives are aimed at building digital capability within government and addressing skills shortages. These cover a wide range of initiatives including skills development programs and frameworks, cybersecurity strategies, API standards and frameworks, and digital investment roadmaps.

Finally, the report finds that most jurisdictions have implemented or are developing data sharing legislation aimed at providing a legal framework for agencies to share data.

These include the federal Data Sharing and Release reforms, the upcoming introduction of the Consumer Data Right and various initiatives to develop data governance frameworks and policies.

Image credit: ©iStockphoto.com/Dušan Janković

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