DTA revamps myGov portal to lift usability

By Dylan Bushell-Embling
Wednesday, 24 May, 2017

DTA revamps myGov portal to lift usability

The Digital Transformation Agency has rolled out a new design and layout for the myGov online government services portal to improve usability as well as access via mobile devices.

The revamped portal has been tweaked based on user research to address complaints related to the difficulty of finding services and the complexity of provided information.

It uses more clear language and reduces extraneous information and the layout has been tweaked to make it easier for users to find services and to use the portal on smartphones or tablets.

Minister for Human Services Alan Tudge said myGov usage continues to grow, with more than 242,000 logins now being recorded every day.

“Our investment in myGov is transforming the way people do business with government — making life easier for 10 million Australians,” he said. “In response to user feedback, we’ve also made it easier for users to find and access the services they need.”

The new improvements build on tweaks to the login process implemented last year, including allowing users to sign in using their email address rather than a pre-generated username. This has reduced incorrect logins by 37%.

In a blog post, DTA partnerships lead Ashley Hutton said the improvements are a result of a partnership between the agency and the Department of Human Services, and that such partnerships are essential to ensure digital transformation within government.

“Transforming government service delivery requires adopting new methodologies and processes,” she said.

“This includes creating more collaborative and agile environments to work in, bringing together multidisciplinary teams to design and deliver products or services, breaking down internal silos and involving users at each step.”

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