Reinventing Government Customer Service Conference 2015
The Reinventing Government Customer Service Conference 2015 will provide practical solutions for transforming government customer service processes and performance. The conference will focus on:
TECHNOLOGY AS AN ENABLER OF SERVICE DELIVERY: • Deliver an integrated, omni-channel customer service experience • Transform customer service using analytics, online, mobile and social media
COST-EFFECTIVE CUSTOMER SERVICE EXCELLENCE: • Deliver responsive customer service on a budget • Improve customer service efficiency
CUSTOMER SERVICE STRATEGIES AND SYSTEMS: • Embed a culture of customer service excellence in your organisation • Develop customer service strategies, policies and systems
CUSTOMER SATISFACTION AND COMPLAINT HANDLING: • Use customer insights and feedback to improve service delivery • Manage difficult customers and complaints
The Reinventing Government Customer Service Conference is being held on the 17 June 2015 at the Rydges Swantson, Melbourne. It is co-located with the Government Contact Centre Conference (GCCC) which will be held on 18 June 2015.
A public sector challenge: the shift from digital to intelligent services
Australia already has much of the digital infrastructure needed to make government easier to...
Australia is delivering on digital government but AI is a different test
Fewer than three in 10 OECD countries systematically assess whether the AI they have deployed in...
Who holds the keys? The knowledge trap behind major technology contract failures
Recent government IT project failures across multiple jurisdictions show what happens when a...
