Reinventing Government Customer Service Conference 2015
The Reinventing Government Customer Service Conference 2015 will provide practical solutions for transforming government customer service processes and performance. The conference will focus on:
TECHNOLOGY AS AN ENABLER OF SERVICE DELIVERY: • Deliver an integrated, omni-channel customer service experience • Transform customer service using analytics, online, mobile and social media
COST-EFFECTIVE CUSTOMER SERVICE EXCELLENCE: • Deliver responsive customer service on a budget • Improve customer service efficiency
CUSTOMER SERVICE STRATEGIES AND SYSTEMS: • Embed a culture of customer service excellence in your organisation • Develop customer service strategies, policies and systems
CUSTOMER SATISFACTION AND COMPLAINT HANDLING: • Use customer insights and feedback to improve service delivery • Manage difficult customers and complaints
The Reinventing Government Customer Service Conference is being held on the 17 June 2015 at the Rydges Swantson, Melbourne. It is co-located with the Government Contact Centre Conference (GCCC) which will be held on 18 June 2015.
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