Reinventing Government Customer Service Conference 2015

By GovTechReview Staff
Sunday, 25 May, 2014

The Reinventing Government Customer Service Conference 2015 will provide practical solutions for transforming government customer service processes and performance. The conference will focus on:

TECHNOLOGY AS AN ENABLER OF SERVICE DELIVERY: • Deliver an integrated, omni-channel customer service experience • Transform customer service using analytics, online, mobile and social media

COST-EFFECTIVE CUSTOMER SERVICE EXCELLENCE: • Deliver responsive customer service on a budget • Improve customer service efficiency

CUSTOMER SERVICE STRATEGIES AND SYSTEMS: • Embed a culture of customer service excellence in your organisation • Develop customer service strategies, policies and systems

CUSTOMER SATISFACTION AND COMPLAINT HANDLING: • Use customer insights and feedback to improve service delivery • Manage difficult customers and complaints

The Reinventing Government Customer Service Conference  is being held on the 17 June 2015 at the Rydges Swantson, Melbourne. It is co-located with the Government Contact Centre Conference (GCCC) which will be held on 18 June 2015.

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