Airservices Australia extends contract with Rimini Street

Air navigation service provider Airservices Australia has extended the maintenance and support agreement for its mission-critical SAP platform with third-party enterprise software support provider Rimini Street.

The organisation, which has been using Rimini Street for support since 2016, has opted to continue the arrangement based on the returns on investment achieved to date.

Airservices Australia uses SAP’s ERP Central Component (ECC) 6.0 software to run the day-to-day operations of its two air traffic services centres, two terminal control units and 29 towers at international and regional airports across the nation.

Rimini Street said its support will allow Airservices Australia to maintain its current stable SAP system for a minimum of 15 years, alleviating it of the need to adhere to SAP’s upgrade cycle.

“The move to a third-party support model has allowed us to maintain and maximise our ERP system while looking at initiatives that can help us transform our operations for the next decade and beyond,” Airservices Australia Application Services Manager Sandeep Khyalia said.

“Rimini Street also provides support for software customisations, which allows us the opportunity to extend the life of our current system and not have to rush into an upgrade to S/4HANA — which today is not the best fit for our business — while meeting our compliance and regulatory obligations.”

Rimini Street’s SLA ensures 15-minute response times for all critical cases, and the company assigns each client with a primary support engineer backed by a team of functional and technical experts with an average of 15 years’ experience in the software being supported.

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