DTA plans parallel myGov platform

The Digital Transformation Agency is searching for a systems integrator to lead a project to develop a parallel platform to the myGov digital government portal.

The agency is looking for a systems integrator with hosting and software partnerships to develop the Government Digital Experiences Platform, which would act as an extension to and operate in tandem with the existing portal.

According to the agency, the new platform will be designed to “improve the way people and businesses to interact with government information and services” by providing an updated digital experience in line with the experiences users have come to expect from the private sector.

It will offer government services across portfolios and jurisdictions. Eventually, the agency plans to integrate these services based around the life event mapping approach the agency has been exploring. Services would be based around life events such as having a baby or experiencing a national disaster.

“The Services Australia strategy shows digital services are fragmented and difficult to use. There is no single platform where customers can access services and information relevant to their needs,” the DTA said in a blog post.

“Enhancements to myGov will enable a more effective model for government to deliver the information and services people and businesses need, in a way that works for them.”

The platform will be designed to provide a customisable view of government for citizens and display simple, smart and personalised services and information, including upcoming payments and reminders.

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