Increasing UX is the top priority of govt app devs

Increasing the quality of the citizen user experience is the top priority of application developers at state and local government agencies, according to research from IDG and low-code application development platform provider OutSystems.

The survey found that improving the user experience is a top priority of 46% of government developers.

This is followed by lowering service delivery costs (42%), improving data security (42%), providing better access to data and information (40%) and increasing the speed of service delivery (38%).

According to the companies, the results demonstrate that application developers at state and local government agencies are under intense pressure to improve the user experience, but face challenges upgrading or replacing legacy applications to achieve this goal.

This rings true in Australia, where the Digital Transformation Agency recently outlined its ambitions to digitalise all government services within six years, and to transform Australia into one of the top three digital governments globally by 2025.

Realising this vision will hinge on the government's ability to accelerate application development while ensuring that service delivery costs are kept in check.

A white paper compiled for the research suggests that low code application development is a solution to this problem, as it allows teams with limited resources to rapidly respond to demands from their users.

This technique involves using visual modelling to quickly assemble citizen-focused web and mobile applications.

Image credit: ©iStockphoto.com/Erik Khalitov

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