Kinetic IT lands $50m ATO contract

The ATO has selected Kinetic IT as its lead enterprise service management partner — the first major contract awarded as part of the ATO’s IT Strategic Sourcing Program.

Kinetic IT will play a key integration and management role, working with the ATO’s current and future strategic IT partners to maintain and enhance the staff experience, enabling the continuity of effective service delivery for taxpayers.

CEO Michael North said being selected following a rigorous and competitive procurement process was recognition of the company’s national expertise and sovereign capabilities in IT service management, as well as service integration and management (SIAM).

“Kinetic IT is recognised for our customer-centric service delivery, providing outcomes-based solutions aligned with industry best practice. Our team are looking forward to transitioning into the ATO over the coming months and playing our role as a key technology partner for the agency and enabling increased innovation and collaboration between IT providers for the ATO,” he said.

The initial 3-year contract is valued at approximately $50 million, with multiple extension options. Kinetic IT has started transitioning into the ATO environment, with transition activities continuing throughout 2023.

Once operations commence from early 2024, members of Kinetic IT’s 1300-strong crew will deliver services for the ATO from locations across Brisbane, Canberra, Melbourne, Perth and Sydney.

Alongside delivering enterprise service management, Kinetic IT will further support the ATO, providing ITIL 4 and SIAM training for approximately 500 ATO staff and participate in the delivery of several digital transformation projects.

“As well as engaging our managed services offerings, the ATO and our customers gain access to our nationwide professional services practices to deliver integrated, innovative and intelligent outcomes aligned to their strategic technology goals,” North said.

Image credit: iStock.com/Traitov