Mitcham taps TechnologyOne to boost user experience

The City of Mitcham in South Australia has implemented a new enterprise solution from TechnologyOne to replace paper-based work orders with a smart mobile device-based solution.

The whole-of-organisation solution has been built specifically for the local government sector and is an end-to-end solution combining software, infrastructure and services.

City of Mitcham CEO Matt Pears said one of the council’s key business goals is to improve the customer experience for residents. The new solution gives customers greater visibility into the status and progress of their requests.

“To deliver efficiencies and better meet the needs of our customer, we needed a system that would provide a foundation which we could build from. This technological transformation allowed our business to work together to centralise systems, processes and data to improve our key processes across the organisation,” he said.

“It has fostered the development of a strong culture focused on improving customer service within the organisation. This is a crucial step in our journey to continually drive change and improve customer service.”

He said the partnership with TechnologyOne will play an important part in the council’s organisational shift towards customer centricity and digital transformation.

“One of the key things for us is the partnership approach we’ve taken with TechnologyOne. That collaborative approach and close working relationship has been critical to our success so far.”

Image credit: ©stock.adobe.com/au/Jonny McCullagh

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