NSW PSC to trial digital skills uplift program


By Dylan Bushell-Embling
Thursday, 12 December, 2019


NSW PSC to trial digital skills uplift program

New South Wales' Public Service Commission is developing a digital capability uplift program for the state's public sector.

For the program, which is being developed as part of the state's broader digital capability uplift project, the commission is seeking contributions of publicly available content that can be used to help public servants build their digital skills.

Such content can include videos, toolkits, relevant articles and infographics, which can be submitted using an online form.

The commission worked with stakeholders from across the public service to draft six digital capabilities that the program is expected to focus on.

These are: putting the customer at the centre; collaboration and agility; data, decisions and ethics; ideas to impact; enabling technology; and digital leadership.

The first prototype of the program will focus on the customer at the centre capability, which will focus on putting people ahead of processes and outcomes.

Examples include promoting human-centred design, supporting customer research and community engagement, and taking a holistic view of the citizen during service and experience design.

The trials will be conducted between February and April 2020, the commission said.

Image credit: ©stock.adobe.com/au/BillionPhotos.com

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