Service NSW kicks off digital photo card trial

Thursday, 04 February, 2021

Service NSW kicks off digital photo card trial

NSW Photo Card holders who live in the Penrith area of Sydney can now download a digital version of their identification through the Service NSW app.

The Digital Photo Card builds on the success of the Digital Driver Licence, which is now held by more than 2.4 million licence holders in NSW, representing 41% of drivers. The technology is adopted by approximately 2000 new users every day, and has earned a 95% approval rating.

Minister for Customer Service Victor Dominello said that the Digital Driver Licence has been a success, and has led to many customers requesting a Digital Photo Card.

“This is another example of the NSW Government bolstering the Service NSW app to put customers first and make life easier for people. With a Digital Photo Card, as long as you have your phone, you always have your ID with you. It’s hassle-free and only takes minutes to download.”

Member for Penrith Stuart Ayres said the trial will test the functionality and effectiveness of the Digital Photo Card, ahead of a state-wide rollout. Ayres added that the trial will enable Photo Card holders in the trial area to use their mobile device to enter licensed venues and transact with other businesses who check ID, such as hotels, telcos, tobacco retailers and pharmacies.

“The Digital Photo Card is hosted securely on the Service NSW app, which is locked with a PIN. I encourage Penrith residents to give it a go and let us know what you think,” Ayres said.

When a customer is issued their Photo Card or updates their details, they can refresh the app for real-time updates, without having to wait for a plastic card to arrive in the post. The Digital Photo Card is still available offline if the card holder remains logged in to the Service NSW app.

The postcodes included in the trial include 2750, 2745, 2747, 2748, 2749 and 2773.

Image credit: ©

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