TechnologyOne launches agentic AI platform

TechnologyOne has unveiled PLUS, an agentic AI system that promises to be able to provide local councils and government agencies across the country with the ability to introduce powerful new capabilities.

The company said the PLUS system can quickly analyse vast amounts of an organisation’s own data to answer questions, perform tasks, find and analyse information, and identify and predict trends. Data and task predictions are personalised based on user habits, role and organisational goals. But the platform has been designed to augment rather than replace human capabilities.

PLUS stands for Predict, Learn, Uncover, Simplify. The agentic AI system using large language model to anticipate user needs, find the right data and complete process actions for users. It was built by TechnologyOne entirely in Brisbane but will be launched worldwide, and the platform will be provided to existing TechnologyOne customers at no extra charge from March next year.

TechnologyOne CEO and MD Ed Chung said PLUS will bring “literally incalculable” benefits to government agencies, councils, universities and other public sector organisations across Australia.

“From the most mundane and repetitive tasks to critical management functions, PLUS will revolutionise all aspects of running an organisation, delivering not only cost savings but supporting better and more successful organisations from the day it is turned on,” he said. “For example, the task of issuing a request today required navigation and specific data input. With PLUS, it will be done in one sentence. At the other end of the spectrum, detailed and complex analytical information can be created and presented in a detailed but clear graphical form on the fly, delivered in moments with a single conversation.”

As an example, the company said the platform will allow staff to raise any type of request, such as addressing potholes, graffiti and fallen trees, in under 60 seconds. This compares to the 10 or more minutes it takes to manually enter requests using legacy enterprise resource planning software.

Federal and state government departments will meanwhile be able to use the platform to complete everyday tasks such as procuring office equipment or approving leave, the company added.

The platform has been built on TechnologyOne’s Defence in Depth security architecture and AI best practice principles, and is underpinned by the global AI management system certification ISO 42001:2023.

Chung said the project builds on about a decade of investment by TechnologyOne into machine learning and AI-powered automation and PLUS is the 20th product to be added to TechnologyOne’s suite.

Imag credit: iStock.com/Supatman