Top gong for former Revenue NSW CDO

Thursday, 02 December, 2021

Top gong for former Revenue NSW CDO

Revenue NSW’s former Chief Digital Officer, Kathleen Mackay, has picked up the top gong in this year’s CIO50 Australia, becoming the first woman to take out the country’s premier award for senior technology and digital executives.

Revenue NSW Deputy Secretary Scott Johnston said Kathleen’s leadership was instrumental in enabling innovation in an environment where agility and risk taking were sometimes overlooked.

“Kathleen patiently and consistently nudged the culture forward. She led by example and showed her peers how new ways of working could deliver positive outcomes for customers and Revenue NSW,” Johnston said.

“She championed the use of artificial intelligence coupled with advanced analytics to identify vulnerable customers early and to better target fines enforcement action.

“The program diverts vulnerable customers away from the collections process and offers an alternative way to resolve debts.

“Kathleen took process automation from idea to reality and supported the team to implement significant changes across Revenue NSW.

“Process automation has been a key enabler to reduce turnaround times and operating costs by removing outdated and time-consuming human processes and has freed up staff to spend more time helping customers,” he said.

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