Tudge to lay out government's digital services agenda

Minister for Human Services Alan Tudge will outline the government’s plans to transform service delivery with digital technology at the fifth GovInnovate Summit in Canberra next month.

Tudge will address the government’s approach to service delivery reform including the $1 billion overhaul of Australia’s welfare system.

He noted that investing in innovation and digital delivery of services is essential to ensure the government keeps pace with public expectations, and is one of the top priorities of his department.

“Our digital transformation agenda will significantly improve the user experience and ensure the long-term sustainability of the welfare system,” he said.

“Fundamentally, it will change the way Australians do business with government. Our focus is on delivering the government services our citizens need, when and where they want them.”

The summit will be held at the National Convention Centre from 14–16 November. The annual event aims to encourage excellence in service design, digital delivery and security.

US digital government pioneer Hillary Hartley, as well as Digital Transformation Office leaders Paul Shetler, Rachel Dixon and Radi Kovacevic, will also be attending.