Christchurch launches mapping tool for citizen reports

New Zealand’s Christchurch City Council has introduced a new mapping tool that will allow residents to access more of the council’s services online.

Citizens are now able to use the interactive map to report problems such as potholes, graffiti and tree damage, and use a new mapping tool that will allow reporters to pinpoint exactly where the issue they are reporting is.

In addition, citizens will be able to request and pay for land drainage plans and new water connections and provide feedback to the council.

Christchurch City Council General Manager for Citizens and Community Mary Richardson said the new online services are being developed to cater to growing demand for more convenient interactions with local government.

“People have told us that they want it to become easier to connect with us, and we’re working hard to make that happen. Citizens today expect more transparent, accessible and responsive services from us. They want to know that their distinct needs are understood,” she said.

“We’re proud to be leading the government sector in introducing this level of citizen-focused change. We’ve based the initiative on research — what our citizens have told us they want. It’s an end-to-end service designed to be simple and easy for citizens from start to finish.”

She said more functions will be added to the new service over time, allowing citizens to do even more online.

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