Adelaide taps citizen power for mobile pothole spotting


By GovTechReview Staff
Friday, 15 February, 2013


Improving field service and customer responsiveness aren’t just about putting new faces on old data sources; many councils are enlisting the help of their ratepayers to identify problems that can be triaged to appropriate council staff.

South Australia’s Adelaide City Council has taken a bold step in this direction with the release of Adelaide Report It!, an app that lets iPhone, Android, and Blackberry users report issues ranging from graffiti to potholes and faulty lights across Adelaide city and North Adelaide.

Developed by web-apps firm Freedom Speaks LLC and based on a similar platform from CitySourced, the app taps into the phone’s GPS to pinpoint their locations, allowing users to

attach photographs and written reports that will direct council officers to the relevant locations. This lets them be reviewed and actioned, if necessary, far faster than if the council relied exclusively on council officers to patrol and identify the issues.

This case study formed part of a feature that was originally published in the April/May 2012 issue of Government Technology Review.

Related Articles

Delivering streamlined collaboration for modern workplaces

Modern workplaces have transformed from closed-door meeting spaces to meet-anywhere, multipurpose...

Securing government communications in the era of hybrid work

When enabling workers to collaborate with colleagues from home, government sector organisations...

Interview: Nathan McGregor

In our annual Leaders in Technology series, we ask the experts what the year ahead holds. Today...


  • All content Copyright © 2024 Westwick-Farrow Pty Ltd