The 12 providers that matter the most to customer service leaders

Supplied by Oracle Australia on Wednesday, 11 March, 2020


In Forrester’s 33-criterion evaluation of customer service solution providers they identified, researched, analysed and scored the 12 most significant providers. This report shows how each provider measures up and provides you with the information you need to select the right one for your needs.

Discover who the leaders, strong performers, contenders and challengers are in this space.

Related White Papers

Unified comms for conservative government budgets

Discover how unified communications helped Noosa Shire Council bring today’s ‘consumer...

Your cloud tech guide for government

How to safely and securely adopt cloud technology...

City of Sydney steers course to sustainability — a case study

Sustainable Sydney 2030 outlines the City of Sydney’s ambitious environmental, economic, social...


  • All content Copyright © 2025 Westwick-Farrow Pty Ltd