The 12 providers that matter the most to customer service leaders

Supplied by Oracle Australia on Wednesday, 11 March, 2020


In Forrester’s 33-criterion evaluation of customer service solution providers they identified, researched, analysed and scored the 12 most significant providers. This report shows how each provider measures up and provides you with the information you need to select the right one for your needs.

Discover who the leaders, strong performers, contenders and challengers are in this space.

Related White Papers

2600 expert IT insights on industry-shaping trends

As we begin a new era beyond the COVID-19 pandemic, this report can stand as a useful guide...

What to look for in enterprise Wireless WAN solutions for connected things

Explore some important questions, options, and...

How to safeguard your government from ransomware attacks

Learn about simple practices that can ensure the recoverability of your valuable...


  • All content Copyright © 2026 Westwick-Farrow Pty Ltd