Digital Roadmap leads to improved myGov service


Tuesday, 20 December, 2016

The first stages of a new-look myGov portal will be delivered in the first half of 2017, following a recently released Digital Roadmap.

Several additional features have been introduced to myGov, including multiple sign-in options, an ability to unsuspend accounts, reclaiming email addresses connected to locked accounts and the option of seeing passwords as they are typed to reduce incorrect password attempts.

Minister for Human Services Alan Tudge said the Department of Human Services (DHS) and the Digital Transformation Agency (DTA) had been working closely on the improvements to myGov, accessed by millions of Australians.

“In 2017, the myGov platform will be made easier to use on any device, with a simpler design and a guided experience to create and access your account, plus the option to receive updates about transactions on your phone or tablet,” said Tudge.

“Users will also be able to choose simpler log-in options that suit their needs while ensuring myGov remains highly secure.”

Assistant Minister for Digital Transformation Angus Taylor said the Digital Roadmap outlined the government’s digital transformation vision for the next 18 months.

“I know the DHS and DTA have been collaborating very effectively to make the changes to myGov and the roadmap will be broadened as government agencies develop more detailed plans,” Taylor said.

“Importantly, it identifies how we will improve the public’s experience when it deals with government agencies. The bottom line is that services will increasingly become simpler, faster and easier to use.

With an expanded remit, the DTA will be guiding and supporting government agencies to achieve the broader transformation vision.

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