79% of citizens expect self-service council technologies in the next 5 years

Supplied by Civica on Tuesday, 20 April, 2021


This report, based on research conducted in partnership with the Institute of Public Policy and Governance at University of Technology Sydney, seeks to understand what citizens want from their interactions with their local government and how digital technologies can be used to improve services and engagement.

Learn how changes in citizen expectation will drive a new wave in technology-enabled community engagement.


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