Digital transformation strategies for councils

Public Sector Network

Thursday, 28 June, 2018

Digital transformation strategies for councils

Local councils in Australia are facing a challenging time. While good progress has been made in delivering efficiency savings, the need to transform has never been more pressing. Rate capping, financial constraints, advancing technology and growing citizen expectations are just some of the key challenges local government areas (LGAs) are facing.

To transition successfully into a citizen-centric digital local government, councils need to improve backend systems, utilise new technology and challenge the way ‘things have always been done’. While many councils have transformed their customer-facing processes already, the real challenge lies with transforming back-office systems and processes. Now is the time to transform and disrupt by creating the best digital experience for both citizens and workers, lowering cost, achieving savings and improving community outcomes.

Public Sector Network recently ran the Local Government Transformation Roadshow, where senior executives benchmarked their ICT and digital transformation and discussed the biggest opportunities and challenges faced by local councils today. Key topics included:

  • Building a digital future that brings new strengths and opportunities to LGAs
  • Designing and implementing a digital transformation strategy with the community in mind
  • What does digital transformation mean for your council?
  • Transforming local government services — key challenges and opportunities

For more information about the roadshow and the lessons shared, check out the Local Government 2018 Channel on PSNTV.

Image credit: ©

For more content like this and access to targeted events, roundtables and seminars on technology innovation for all levels of government, join the thousands of public sector professionals who are already Public Sector Network members - Click here to join

Related Articles

Best of 2019: Delivering on the public service capability mission

Across the festive season we'll be reprising some of our best articles from 2019. Today we...

A collaborative approach to innovation

Learning from the past while embracing the future is a key part of the journey forward, says the...

Culture, change and trust in government innovation

Building resilient and adaptable teams, dealing with change and earning trust are essential for...

  • All content Copyright © 2021 Westwick-Farrow Pty Ltd