Digital transformation strategies for councils

Local councils in Australia are facing a challenging time. While good progress has been made in delivering efficiency savings, the need to transform has never been more pressing. Rate capping, financial constraints, advancing technology and growing citizen expectations are just some of the key challenges local government areas (LGAs) are facing.

To transition successfully into a citizen-centric digital local government, councils need to improve backend systems, utilise new technology and challenge the way ‘things have always been done’. While many councils have transformed their customer-facing processes already, the real challenge lies with transforming back-office systems and processes. Now is the time to transform and disrupt by creating the best digital experience for both citizens and workers, lowering cost, achieving savings and improving community outcomes.

Public Sector Network recently ran the Local Government Transformation Roadshow, where senior executives benchmarked their ICT and digital transformation and discussed the biggest opportunities and challenges faced by local councils today. Key topics included:

• Building a digital future that brings new strengths and opportunities to LGAs
• Designing and implementing a digital transformation strategy with the community in mind
• What does digital transformation mean for your council?
• Transforming local government services — key challenges and opportunities
   

For more information about the roadshow and the lessons shared, check out the Local Government 2018 Channel on PSNTV.

Image credit: ©stock.adobe.com/au/jamesteohart