ATO signs five contracts worth $233m with Optus Business


Thursday, 08 October, 2020

ATO signs five contracts worth $233m with Optus Business

The Australian Taxation Office (ATO) has signed five Managed Network Services (MNS) contracts, worth $233.32 million, with Optus Business. Each contract will run for an initial three-year term, with the option of three two-year extensions. Optus will provide all fixed and mobile voice, mobile data including bulk SMS, unified communications and collaboration, contact centre and network management services on behalf of the ATO.

“The nature of service bundles awarded to Optus highlights that ATO is looking to Optus to build value on top of the network. These higher value adding services enable the ATO to speak to their customers, employees and other stakeholders, and to enable secure communication in and between applications and devices,” said Chris Mitchell, Managing Director, Optus Business.

Optus will provide services that assist the ATO’s contact centre operations, which receive approximately 100,000 calls per day. These operations are enabled with advanced call routing, a digital agent (‘Alex’) and a large pool of voice biometric data to deliver enhanced ATO customer experience outcomes and reduce fraudulent activity. Under the terms of the new contracts, Optus will provide services with high quality standards of performance and service delivery that support over 24,000 end users and thousands of networked devices throughout Australia.

“As a key partner and contributor to ATO’s technological transformation journey over the last 10 years, Optus has celebrated ATO’s many successes and advances. These new contracts will allow Optus to continue supporting ATO in its ongoing innovation,” Mitchell said.

The ATO and Optus Business will also focus on cybersecurity, with Mitchell stating that security is a core component to the ongoing design and delivery of services, to ensure the continuous protection of the ATO, its data and its interactions with Australian citizens and businesses.

“ATO’s decision is yet a testament of Optus’s transition from a traditional telecommunications carrier to a modern technology provider with the ability to build and deliver value on top of the network,” Mitchell said.

Image credit: ©stock.adobe.com/au/sitthiphong

For more content like this and access to targeted events, roundtables and seminars on technology innovation for all levels of government, join the thousands of public sector professionals who are already Public Sector Network members - Click here to join

Related News

Aussie Broadband announces 10-year deal with VicTrack

Aussie Broadband has announced a 10-year swap deal with VicTrack that will deliver access to...

Andrew Stevens reappointed as Data Standards Chair

The Australian Government has reappointed Andrew Stevens as the Data Standards Chair, to...

New Sydney hub to help scale up climate tech startups

A new shared office space called Greenhouse will open in the Sydney CBD Salesforce Tower in 2022,...


  • All content Copyright © 2021 Westwick-Farrow Pty Ltd