City of Geelong modernises operations with Nintex Promapp

The City of Greater Geelong has commenced using Nintex Promapp to support the council’s digital transformation and modernisation efforts. The City of Greater Geelong opted for Nintex Promapp because of the software’s easy-to-use capabilities and intuitive user interface for process mapping and business-process management. Michael Dugina, Director Customer and Corporate Services, City of Greater Geelong, said the Council’s ambition is for local residents to enjoy more consistent service delivery and faster response times as a result of the organisation’s focus on process improvements.

“We’re looking to map and standardise our processes as part of a major transformation in how we work at the City of Greater Geelong,” Dugina said.

Process mapping is underway at the City of Greater Geelong and has been made smoother with Nintex’s online training videos and FactoryTen’s expertise with the Nintex Process Platform. Jenny Wotherspoon, Business Development Manager at FactoryTen, said the business improvement team at the City of Greater Geelong is rapidly mapping its processes in Nintex Promapp, positioning them to successfully identify critical areas of improvement and understand where automation can be deployed for best effect.

“FactoryTen is a highly regarded, standards-based development house, skilled with process and form digitisation and — as a Nintex partner — was well placed to partner with the City of Greater Geelong to implement this key strategic platform,” Wotherspoon said.

The City’s initial digital transformation and process improvement efforts are focused within the Customer Service, People & Culture and Financial Services departments. The City strives to have all its processes aligned to its customer relationship management, human resources, recruitment, and finance systems replacement mapped by the end of July 2021. After that, the City will focus on other areas within the organisation.

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