VIDEO: Jane King, ATO, on the culture of innovation

Despite all the emphasis on innovation, existing assessments of OECD governments indicate production costs are rising and efficiency has declined over time.

In an era of rising public expectations around response time and accessibility, technology disruption and shrinking resources, Australian public sector leaders must find ways to drive innovation at all levels to ensure they are reaching the public in the most timely and effective ways.

Public Sector Innovation Series 2018 will bring together thought leaders, innovators and early adopters in public sector service innovation to showcase transformational strategies for the design and delivery of responsive service. It will cover pioneering strategies for engaging citizens in new ways while driving collaboration, service integration and digital transformation.

In the video below, Jane King, Deputy Commissioner, Design and Change Management, Australian Taxation Office, takes a moment to chat to PSN-TV about innovation in a behind-the-scenes interview.