Articles
Uniting to make Australia a hard target for scammers
A three-pronged approach is required to reduce the impact of scams on Australian consumers, according to ACCC Chair Gina Cass-Gottlieb. [ + ]
Simplify, streamline and standardise: people management
Projected public sector workforce growth suggests the time is ripe to consider a more comprehensive people and workforce management approach. [ + ]
The unlikely equaliser: how IT enables better work-life balance in the public sector
In government agencies, where tech is essential for service delivery, IT teams can enable a better work-life balance for both remote and hybrid employees. [ + ]
The importance of cyber awareness in government
One of the growing risks to organisations and government agencies is a workforce that is unable to identify potential cybersecurity threats. [ + ]
Why do governments struggle so much with IT?
Given how much easier technology has become to adopt and deploy over the past few years, why is the public sector still so far behind? [ + ]
Telephony and contact centre upgrade for Kalgoorlie–Boulder
Operating and managing ICT infrastructure and solutions across a remote part of Australia is a challenge for any local government organisation. [ + ]
How government can turn big data into big value
To keep pace with changing organisational needs and working environments, government departments are increasingly prioritising digital transformation. [ + ]
Threading the CRM needle in public sector contact centres
Being a customer service agent can be a thankless task at the best of times, and that's never been truer than it is in 2022. [ + ]
E-invoicing deadline looms
Australian federal government agencies only have a few weeks left to fully adopt e-invoicing ahead of the ATO-mandated 1 July deadline. [ + ]
Modernising Australia's government IT
The Australian Government is behind other industries when it comes to modernisation of services and their transfer into contemporary environments. [ + ]
Big data: improving the citizen experience
Utilising big data and data analytics to better understand the citizen journey will improve citizen experience and deliver better agency impact. [ + ]
How multi-cloud innovations can unlock the potential of government agency data
The multi-cloud, or an organisation's use of more than one cloud service provider, is a convenient way to store and share data. [ + ]
Digital-first, flexible and responsive: the future of e-government
Modern e-government is more complex than streamlining procedures; it involves ambitious goals, numerous stakeholders and a minefield of compliance issues. [ + ]
Harnessing big data analytics in the public sector
As government agencies struggle to manage data because of legacy processes, opportunities are being missed. [ + ]
How to find and keep digital talent in the public sector
Attracting tech talent is an increasingly difficult task, particularly in the public sector, where less flexibility makes it harder for agencies to compete. [ + ]
