Whittlesea deploys process management, automation solution


By Dylan Bushell-Embling
Thursday, 08 August, 2019


Whittlesea deploys process management, automation solution

The City of Whittlesea Council in northern Melbourne is overhauling its council operations with the deployment of process management and automation solution Nintex Promapp.

Nintex has been contracted to deploy the solution to manage more than 100 customer-facing processes.

The cloud-based Promapp solution will enable the council to capture and manage these processes to support the demands of the organisation.

The City of Whittlesea is engaged in a project to integrate its legacy systems by deploying Salesforce solutions to allow it to support the anticipated 40% growth of its population size by 2040.

Nintex Promapp will be integrated with Salesforce to support the delivery of improved customer experiences for current and new residents.

Initial services to be made accessible in Nintex Promapp over the next few months will include waste management, animal registration, venue hire and planning.

“Prior to the deployment of Nintex Promapp, we lacked an accurate record of processes and realised the necessity for a central repository. We also wanted to enable our 1000-strong workforce to make recommendations, improvements and timely updates in the years ahead, while having access to what they need to achieve operational excellence,” said City of Whittlesea Executive Officer, Customer Experience, Sasha Lord.

“We liked the fact that Nintex Promapp is cloud based, easy to use and has an attractive and a visual user interface.”

In June, the City of Whittlesea announced it has become the first Australian council to deploy the software-defined wide area network (SD-WAN) solution offered by HPE’s Aruba Networks. The council plans to use Aruba’s SD-WAN to optimise connectivity between 15 branch offices across the council area.

Image credit: ©stock.adobe.com/au/jamesteohart

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