DTA develops prototype e-government dashboard

The Digital Transformation Agency has developed a prototype dashboard for its gov.au Observatory analytics platform to support the development of improved government digital services.

The agency has built and released a dashboard that uses six key metrics to help agencies track the adoption of digital government services and tailor future updates to user needs and preferences.

These metrics are unique visitors, time of visit, browser used, operating system, device and screen resolution.

Together the dashboard shows for the first time the technological demographics of all gov.au visitors, in an attempt to deliver a combined, whole-of-government view of usage data.

According to the dashboard, mobile usage of federal government sites has been outpacing desktop usage since the COVID-19 lockdown commenced in March. Mobile usage soared from 36% to to 54% for the first time ever as of May.

“This analysis is valuable because it tells agencies exactly what kinds of tools and technologies people are using when they engage with government services,” the agency said in a blog post.

“It also shows whether more could be done to better support and improve the user experience, and how to adapt to emerging technology trends.”

The prototype dashboard allows users to view the data but not filter or refine it. But the DTA plans to develop the dashboard over the next six months using agile development principles, and plans to guide future updates based on feedback from government and non-government users.

Image ©Commonwealth of Australia, MIT licensed