Legal Aid WA taps OpenText for digital transformation


By Dylan Bushell-Embling
Monday, 13 December, 2021

Legal Aid WA taps OpenText for digital transformation

Legal Aid Western Australia has arranged to use the OpenText Extended ECM platform to modernise its workflow.

The government agency has migrated 15 million legal documents to the OpenText platform and enabled access to the roughly 400 lawyers and support staff operating across 10 locations.

The digital transformation of its processes will allow for better information management and enhanced collaboration, according to Legal Aid WA Director of Business Services Lee Baker.

“OpenText Extended ECM facilitates Legal Aid WA’s digital transformation program. Each staff member has access to the information they need to provide the best experience for our clients,” she said.

“Extended ECM allows us to better access, use and control our information, with compliance built in. Having information readily available when and where it is needed will improve the delivery of our services.”

The OpenText Extended ECM platform integrates content services with lead business applications to improve information flows and processes and extend governance across the organisation.

OpenText Chief Product Officer Muhi Majzoub said the platform is allowing Legal Aid WA to enable lawyers and staff to better meet the needs and requirements of their clients.

“Effective management, governance and control of information through content services technology improves productivity, reduces risk and modernises their client service delivery,” he said.

Image credit: ©stock.adobe.com/au/Tierney

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