NSW Government aims to consolidate websites


By Jonathan Nally
Tuesday, 04 February, 2020


NSW Government aims to consolidate websites

The NSW Department of Customer Service is collaborating with other departments and agencies to withdraw seldom-used websites and consolidate information onto the nsw.gov.au domain, which will become the government’s main online presence.

The development is being modelled on the UK’s one-stop government website, www.gov.uk.

According to the Minister for Customer Service, Victor Dominello, at least two-thirds of the government’s 750 websites are outdated and can be consolidated onto nsw.gov.au.

“We are declaring war on unnecessary NSW Government websites in an effort to provide customers with a more user-friendly experience. The new one-stop shop website will save people time and provide taxpayers with value for money by slashing tens of millions of dollars of costs over the next decade,” Dominello said.

“People rightly expect a seamless digital experience when purchasing goods and services. It should be no different when dealing with government.

“Rather than presiding over a wasteland of redundant websites, we need to be gathering real-time feedback from users and striving to continually refine and improve our digital assets,” the Minister added.

A test version of the updated nsw.gov.au website will go live at the end of February, and will be upgraded and adapted following feedback.

Screengrab courtesy NSW Government

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