NZ plans identity service overhaul

New Zealand’s Department of Internal Affairs has commenced a five-year customer experience transformation program aimed at reimagining the way New Zealanders access government services.

The Te Ara Manaaki program seeks to redesign online and mobile government identity and life event services with customers in front of mind. Examples include applying for birth and death certificates, marriage licences and certificates, passports, citizenships and other documents.

The department has contracted Intergen, the New Zealand subsidiary of ASX-listed IT services provider Empired Limited, to deliver core components for the program.

Intergen has been awarded a five-year contract with two additional two-year extensions. The company also expects to provide the department with a range of services throughout the contract term.

Intergen is a dedicated Microsoft solutions provider and member of the Microsoft Partner Network. Parent company Empired serves clients in industries including state and federal government, energy and natural resources, finance and insurance, utilities, and transport. The company has a presence in Australia, New Zealand and North America.

“It is a true privilege for our team to be able to play a role in this highly impactful program,” Empired COO Simon Bright said.

“We are excited to have the opportunity to change the way public services are made available to each of us in New Zealand.”

Image credit: ©stock.adobe.com/au/Rawpixel.com

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