Online portal developed by Civica for Rockingham residents

Tuesday, 04 April, 2017

Online portal developed by Civica for Rockingham residents

An online community portal will be launched under a partnership between Civica and the City of Rockingham in Western Australia.

The Rock Port e-service portal will enable citizens to manage a number of different services online.

The portal also interacts directly with unique profile data, automatically managing payments and relaying personal preferences to the council. The information from Rock Port is accessible via Civica Authority, an application suite designed specifically for local government.

Civica Authority offers more than 40 modules of software to assist councils with the running of their highly diverse services.

The newly launched portal was designed by council representatives in collaboration with the local community.

Since going live in early March, Rock Port has already registered 751 citizens. Each citizen can set up their own profile and receive information about relevant topics, opt in to electronic versions of the city’s publications and pay their accounts online. They will also be able to provide input on upcoming projects to help shape the city’s future.

Through Civica’s e-service community portal, Rockingham’s over 130,000 residents will be able to connect to the council at any time of the day, providing news on important issues and future projects via any PC, tablet or mobile device.

“Keeping in touch with the Rockingham community, receiving relevant information and engaging with the many different projects we are doing is now easier than ever thanks to Rock Port,” said Barry Sammels, Mayor of the City of Rockingham.

“Whether you want to check your rates balance, receive publications via email, have a specific request or share your thoughts on a new project, Rock Port provides a simple one-stop shop to do this.”

As a response to growing community demand for greater involvement in decision-making, Rock Port was designed to enable the City of Rockingham to be more transparent in its management and policies. The council will also receive regular feedback from the community via a ‘happiness index’. 

“It is great to see that the council is taking action to enhance communications and engagement with its citizens to offer the best technology services that are tailored to their needs,” said Matthew Montgomery, sales director, Civica Local Government Solutions.

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