Service.NSW to hold digital inclusion workshops

The NSW Department of Customer Service will hold two online community workshops next week to help understand the barriers affecting customers accessing digital identity services and products.

The workshops, which will be held on 6 and 7 June, will seek to address barriers to participation in digital government services facing specific communities.

Identity.NSW Executive Director Lenka Bradovkova said that through the workshops the department aims to ensure digital services are available to as many customers as possible as the department works towards the NSW Government’s goal of becoming the most customer-centric government by 2030.

“Working with customers through community workshops will mean we can make sure we address the real barriers to their participation by exploring accessibility, digital literacy, affordability and security to deliver a digital identity solution which works for all our customers,” she said.

“The Digital Identity program will allow customers to prove who they are online. This means greater access to government services for customers with a disability, time-poor customers or customers who live in rural or remote areas and would otherwise struggle to get to a Service NSW centre.”

Examples of tailored digital services already provided by the department include the Digital Seniors Card, which has received a customer satisfaction rating of 90% and has roughly 40,000 seniors joining the program each month, Bradovkova said.

“We have and will continue to collaborate with the people of NSW to deliver programs which fit their needs,” she said.

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