ServiceNow focuses on public sector

ServiceNow has announced the appointment of Dr Raj Iyer, former CIO for the United States Army, to the newly created role of global head of public sector. 

Iyer brings more than 30 years of experience leading technology and business transformation in both the private and government sectors. When with the US Army, he managed a $16 billion annual IT budget and led the global digital transformation of the nation’s largest military branch.

“It should go without saying: when governments work, the world works. That’s why we need to recognise that ServiceNow’s role in this global industry has never been more critical,” said Bill McDermott, Chairman and CEO of ServiceNow.

“Raj is the best of the best. He’s the perfect leader to accelerate the mission-critical nature of the work we do with governments around the world, to transform experiences for employees, service members and citizens.”

ServiceNow’s goal is to transform the way governments serve their constituents. Public service today demands attention to immense challenges, from national security to heart-wrenching crisis and disaster response, to a changing global economic outlook and so much more.

Iyer will expand the company’s global public sector strategy to accelerate the pace of digital transformation for the industry. He will lead the growth of markets across the global public sector, with a particular focus on Australia, Canada, France, Germany, Japan, the UK, and the US, by scaling ServiceNow’s strategy and capabilities to meet the unique needs of regulated markets worldwide.

“We have a huge opportunity to truly transform the public sector through cloud-based digital technologies,” Iyer said.

“ServiceNow has the biggest vision for digital transformation at the scale of government, and I’m thrilled to join a company that is equally as passionate and excited about the potential for change as ServiceNow. It has never been easier to leverage the power of a platform like ServiceNow to truly transform how governments serve their citizens.”

ServiceNow has recently closed deals with federal and other agencies including the US Federal Aviation Administration and the Defense Logistics Agency; the Department for Environment, Food & Rural Affairs and the Crown Commercial Service in the UK; and Australia’s NSW Rural Fire Service, among others.

Image credit: iStock.com/putilich