US state CIOs release IT multisourcing playbook

By Dylan Bushell-Embling
Wednesday, 15 May, 2019

US state CIOs release IT multisourcing playbook

The National Association of State CIOs (NASCIO) and management consulting company Integris Applied have released a playbook for a new state CIO operating model based on multisourcing.

The latest guide in the NASCIO’s series on the topic of multisourcing has been designed to help any US state or territory transition to a multi-supplier delivery model.

It has been developed based on interviews with state CIOs and a survey answered by the ICT leadership of 48 states, with the playbook designed to account for the modern demands placed on state CIOs.

Under the new model, a state CIO organisation would proactively engage with agencies, while maintaining awareness of current and emerging trends, as well as the needs of agencies and citizens.

Insights from NASCIO’s 2018 State CIO Survey suggest that CIOs expect to adopt more shared services, as-a-service models, IT shared services models and managed services models to support their procurement needs over the next three years.

This suggests a future operating model whereby state CIOs act as brokers for individual agencies.

“While each state and territory has its own unique governance structures and political circumstances, all state CIOs have a common and collective obligation to deliver intuitive, intelligent and elegant digital services to citizens,” NASCIO President and Delaware CIO James Collins said.

“It is imperative that we foster a culture and service delivery models that enable digital government that is accessible any time, from anywhere and on any device.”

Image credit: ©castelberry/Dollar Photo Club

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