WA allocates $6.9m for ServiceWA pilot

The Western Australian Government has allocated $6.9 million towards developing a pilot of a new one-stop government service delivery platform for the state.

The ServiceWA one-stop shop is designed to provide the community with a single point of contact for a wide range of government services.

As part of the pilot, ServiceWA will establish a pilot site in Bunbury as well as an online portal that will integrate 85 services from across five agencies — Transport, Justice, Communities, Primary Industries and Regional Development — and the WA Police Force.

State Premier Mark McGowan said the ServiceWA project marks an attempt to shift focus in terms of the way services are delivered away from siloed government structures and towards better serving the public.

“ServiceWA will transform the way the community accesses government services. By creating a one-stop shop, it will reduce frustration, traveling time, waiting in queues and searching for the right department,” he said.

“This is the first step to reforming face-to-face and online service delivery, to improve access to government services. ServiceWA supports my government’s commitment to deliver better services to the people of Western Australia.”

Image credit: ©peshkova/Dollar Photo Club

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