Livingstone Shire Council accelerates its smart council future

Oracle Corporation Australia
By Allison van Dijk, Product Marketing Manager, JAPAC
Tuesday, 14 December, 2021

As councils and municipalities face shrinking budgets and limited IT resources, they are seeking out new ways to do more with less. Oracle smart council solutions enable operational efficiencies through a single intelligent platform for Livingstone Shire Council’s customer and back-office functions.

Realizing the council’s ‘Toward 2050’ Vision

Livingstone Shire Council serves nearly 40,000 residents across 12,000 square kilometers on Queensland, Australia’s Capricorn Coast. The council was established in 2013, when it de-amalgamated from the Rockhampton Regional Council. Livingstone Shire offers standard regional council services including hard waste, parks, jobs, pets, parking, and roads, along with water and wastewater services.

Livingstone Shire recently embarked on a 30-year community planning project, “Toward 2050,” guided by close community consultation. The Toward 2050 plan outlines key areas for investment and development to ensure the community’s prosperity, and outlines commitments for transparent reporting to the community.

As community expectations grow, Livingstone Shire sought a best-in-class solution operating on a common platform and data model to accelerate its community plans, while maintaining a tight integration with the ERP system for reporting.

“The long-term prosperity of the Shire is key for us,” says Matthew Willcocks, Livingstone Shire chief technology officer.

“We’re removing data and operational siloes to adopt more mature business processes. This business transformation project using the Oracle system is our way of tackling the body of that work.”

Delivering a better service to the community

Livingstone Shire maintained several legacy systems to support its existing customer and asset management processes, but found capabilities lagging behind council needs. With the old systems, the council relied on manual processes, multiple screens and constricted customer data management to conduct core customer operations. Additionally, the system became costly and complex to maintain and integrate, with upgrades and testing taking up valuable IT resources.

Oracle Utilities customer-to-meter and customer experience solution will simplify and automate Livingstone Shire’s customer-facing operations through a single view of the customer, best practice customer data management and cross-channel customer support for superior ratepayer service.

Additionally, the solution helps to automate key workflows such as identifying new ratable premises by pulling from public databases such as Queensland Government, Queensland Treasury Corporation, Queensland Department of Transport and Main Roads, Electoral Commission Queensland, SPEAR (Surveying and Planning through Electronic Applications and Referrals), Veterans Affairs plus more, to help simplify revenue management and collections.

Driving efficiency with a 360-degree view of all council assets

As a smaller council without the same resources as larger councils, Livingstone realized it could achieve greater value and economies of scale by utilizing one enterprise asset management solution across all service areas. Livingstone Shire Council’s Toward 2050 vision requires reliable, durable, and cost-effective infrastructure to meet the needs and aspirations of the community.

The council’s adoption of Oracle Utilities Work and Asset Management will enable a single view of all fixed, linear and sensor-based council assets to enable more advanced asset management capabilities and best practices for deeper maintenance cost savings. One true single and central view of assets, data, and metrics enables greater predictive maintenance.

The council looks forward to driving continual improvements and lifting service delivery to reinvigorate the Shire’s economy and reinforce business confidence.

The shift towards a “customer focused” strategy and the need for local & stage government to address how best to incorporate existing physical infrastructure and digital investments, requires a deeper, broader approach to technology — one that fuels innovation and provides scalability to address future demands. Oracle’s expertise’s in helping cities better manage and leverage data to engage citizens, modernize outdated infrastructure, and automate financial management to improve efficiencies. Learn more or contact us today to shape the Shape Your City for the Future with Oracle.

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