Signature solutions supporting public sector leaders

Monday, 11 March, 2019

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When implementing digital transformation, we all ask: what will make the change stick?

There are important factors in implementing technological change which go beyond the system: people, governance and diversity.

“Understanding the link between people and technology is the key to successful digital transformation,” says Noetic’s CEO, Andrew Balmaks. The complex problems presented during digital transformation require tailored responses that Balmaks and his experienced teams in Canberra, Sydney and Brisbane love to tackle.

“Leaders need to be the ones who exemplify positive change behaviour. They must genuinely engage with their teams and clients during transformation,” says Michael Ducie, Noetic’s General Manager NSW. This involves communicating organisational vision and providing an environment where innovative ways of achieving that vision are fostered.

Ducie suggests that the creativity necessary to realise digital transformation is not something that “percolates up”. Instead he says that “good public sector leaders adopt a deliberative strategy to enable ideas to be generated and shared more organically.” Noetic develops signature solutions from a combination of futures thinking, strategic communication and visualisation to empower public sector leaders to build an adaptive culture.

“Leaders who seek successful change work hard to understand the opportunities across the whole organisation, not just those identified by their direct reports,” Ducie says. Associate Principal Christine McPaul says this is important because “leaders who seek out diverse views are more likely to innovate successfully”. Noetic collaborates with its clients to embed diversity and inclusion strategies that ensure a range of views help to identify the best solutions.

“Stakeholder and client behaviour drives service frameworks, but the challenge is to find meaningful ways of incorporating this into the design of digital transformation,” Ducie says. Noetic’s signature solutions for strategic business planning, human-centred design, scenario design and other business simulation techniques enable leaders to better incorporate the insights provided by stakeholders and clients. Public sector leaders who embrace these approaches have access to critical information that gives them the edge in managing organisational, resource and policy constraints. “This leads to better implementation and consequently outcomes for clients,” McPaul says.

Modern public sector leaders are increasingly concerned with delivering the benefits of large-scale transformation, but often lack the structure required to do this. “If the benefits of transformation are to be realised, leaders need to ensure that they have appropriate governance arrangements in place,” Ducie says. Noetic’s signature solutions assist public sector leaders to understand and manage risk, develop effective operating models and build positive organisational culture. Governance is more than simply project management. McPaul suggests that “effective public sector leaders energise their organisation to deliver the social and financial benefits, and productivity gains of digital transformation.”

Noetic is committed to working with innovative leaders who value new ways of thinking and are committed to getting the best out of their people throughout the digital transformation process.

Find out more about Noetic’s signature solutions at

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