Qld TMR goes paperless

The rollout of paperless applications will see paper forms rendered obsolete for some government transactions in Queensland.

Queensland Transport and Main Roads (TMR) customer service centres are implementing a new paperless system to make it faster and easier for customers to complete registration and licensing transactions.

“Anyone with an existing smartcard, including Queensland driver’s licence, marine licence and Adult Proof of Age card, will be able to complete several transactions without filling out a paper form,” said Transport and Main Roads Minister Mark Bailey.

“You will simply be asked to answer some questions, which help us identify you and access your correct information.

The removal of paper forms for certain transactions will be rolled out in stages to Queensland customers in this year.

“We plan to get rid of forms for other common transactions, including licensing services for new customers who don’t have an existing smartcard, as well as registration services,” said Bailey.

The state-wide rollout follows the success of a trial in Toowoomba customer services centres last year.

“There was overwhelmingly positive feedback from customers to the trial,” said Bailey.

“Customers commented on the ease and simplicity of the new process, and how much quicker it was without having to complete a paper form.”

Under the new process, customers are still required to bring all the necessary supporting documents to conduct their business, including identity evidence and any other materials they made need to complete a service.

To ensure the accuracy of information recorded through verbal interactions, customers will also be required to confirm the details of the transaction when they are finished.

Phase one of the rollout (26 March 2018) will include renewal of driver licence; upgrade to licence; replacement driver licence; practical driving tests; re-issue of licence after cancellation; and changes to customer details, such as a change of name.

Phase two of the rollout will see the issuing of learner licences and licences to overseas/interstate applicants.

Meanwhile, phase three will allow registrations for new business (light vehicles only).

Image credit: ©stock.adobe.com/au/samrit

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