Creating a digital omnichannel contact centre will improve customer experience and problem resolution.
The battle for gender equality is far from over, so public sector women are building support networks and paving the way for those who follow.
Local councils are increasing efficiency and citizen satisfaction through ICT and digital transformation.
The free public Wi-Fi network in Shepparton will be extended beyond the central business district, following $1.2 million in funding from the state government.
The New Zealand Government will give the public more time to submit feedback for a review into the nation's Cyber Security Strategy.