AI-powered phone assistance deflects 43% inbound calls
19 July, 2023The UK's Derby City Council has supplemented its main switchboard with phone-based AI assistance to deal with inbound resident calls.
How government can achieve carbon neutral business travel
17 July, 2023 by Jonathan Beeby, Managing Director, SAP Concur Australia and New ZealandArtificially intelligent travel management solutions are coming to the fore in balancing safety and sustainability needs in business travel.
AI can help Australian orgs be more agile
14 July, 2023 by Dylan Bushell-EmblingA new study led by Charles Darwin University says generative AI can help predict an organisation's ability to respond and adapt to changing environments.
AIIA encouraged by government agency guidance
11 July, 2023The AIIA says the new interim guidance for government agencies regarding the use and implementation of generative artificial intelligence (AI) is on target.
NEC founding digital government Centre of Excellence in Perth
07 July, 2023NEC Australia has chosen Perth as the location for its new Australian Centre of Excellence in digital government.
Privacy and inclusivity: nurturing citizen trust
05 July, 2023 by Scott Cass-Dunbar, Regional Health and Public Services Lead, Avanade AustraliaIn an era of rapidly advancing technology, Australians have set a high bar for their digital interactions.
Michael Davis joins Macquarie Government
05 July, 2023 by Dylan Bushell-EmblingMacquarie Technology Group alumnus Michael Davis has returned to the group to become Head of Federal Government at Macquarie Government.
Magentus appoints new APAC leader
28 June, 2023 by Dylan Bushell-EmblingHealth technology company Magentus has appointed Christopher Ladds, who helped implement My Health Record, as its new CEO for the APAC region.
Post-digital govt: how data and analytics will change
28 June, 2023 by Ben Kaner, senior director analyst at GartnerIt's time for Australian government organisations to prepare for when digital itself is insufficient to deliver improved outcomes.
Is myGov our secret weapon to disarm SMS scammers?
28 June, 2023 by Collin Penman, CISO and Security Practice Lead, KyndrylOnline fraud protection investments are constantly challenged by new and inventive workarounds, thanks to creative criminals. Could the answer lie with myGov?
City of Subiaco upgrades key IT systems
19 June, 2023 by Dylan Bushell-EmblingThe City of Subiaco in Perth will commence the phased rollout of a single enterprise resource planning platform in December.
Women in AI celebrated
19 June, 2023The NSW Department of Customer Service has congratulated winners of the 2023 Women in Artificial Intelligence Awards.
UniSA helping to protect Defence against bio threats
14 June, 2023 by Dylan Bushell-EmblingUniSA is leading a project involving exploring the potential of consumer wearable devices to protect defence personnel against biological and chemical threats.
Kinetic IT lands $50m ATO contract
09 June, 2023The ATO has selected Kinetic IT as its lead enterprise service management partner.
Tech adoption crucial to meet population growth demand
06 June, 2023 by James Vincent, Australian Chief Technology Officer, NCS NEXTWith Australia's population expected to hit 30 million in the next decade, we'll need to leverage technology in order to effectively deliver services.
