Mastering the art of workforce augmentation
15 September, 2023 by Rod Lester, managing director ANZ, NICEAutomation on its own can only take you so far. Real contact centre success needs an augmented workforce underpinned by intelligent solutions.
Millions of jobs on the line: the impact of AI
13 September, 2023RIMPA, representing records and information management practictioners, is sounding the alarm as the rise of AI casts an uncertain future and puts jobs at risk.
Investment to address UK space sector skills gap
13 September, 2023A lack of suitable software and data analysis skills is responsible for half of all vacancies in the UK space sector.
Industry welcomes passing of e-signature laws
11 September, 2023Industry has applauded the recent passing of the Treasury Laws Amendment (Modernising Business Communications and Other Measures) Bill 2023.
National ID Scheme: It's time to ask the hard questions
07 September, 2023 by Albert van Wyk, Regional Director, Australia & New Zealand, GBGAll Australian governments have agreed to adopt 10 shared principles that will guide their approach to identity. Now's the time to ask the hard questions.
Monash Uni, AFP launch AI research lab
07 September, 2023 by Dylan Bushell-EmblingThe new AI for Law Enforcement and Community Safety Lab at Monash University will explore using AI to support a range of law enforcement activities.
Residents urged to prepare for emergencies with app
06 September, 2023A new app will help residents in Greater Western Sydney mitigate risk in the event of emergency.
Predicting recycled water quality using digital twin
05 September, 2023Arq Group (NCS Australia) and Melbourne Water Corporation have developed a digital twin solution to help predict water quality issues.
Compliance in water asset delivery
01 September, 2023 by Frank Prestipino, Head of Growth, Benchmark Estimating SoftwareWater asset management requires utility managers to adhere to cost-estimating processes that deliver accurate results, even in the face of unforeseen changes.
Riverina Water expands digital transformation program
30 August, 2023Riverina Water has implemented Infor's CloudSuite Public Sector Customer and Billing modules as part of its ambitious digital transformation project.
Implementing innovative data strategies a challenge
28 August, 2023Chief data officers across the public sector face significant challenges in implementing new and innovative data strategies within their organisations.
Australian homeowners feel unheard by councils
25 August, 2023 by Dylan Bushell-EmblingAlthough more than half of Australian homeowners consider themselves engaged with local councils, only around 35% feel heard, research suggests.
Okta invests in public sector capability
25 August, 2023Okta has announced the appointment of James Enoch as Head of Public Sector and Higher Education for ANZ.
How to use AI to reach operational maturity
24 August, 2023 by Kelly Brough, Data and AI lead, Accenture ANZAs AI evolves, government agencies and the public sector need to develop an AI strategy or risk falling behind and not delivering to citizen expectations.
Improving service delivery in the public sector
22 August, 2023 by Garry Valenzisi, Vice President, APAC Global Industries and General Manager ANZ, Iron MountainDespite ongoing digitalisation, a great deal of business still gets done on paper in both the public and private sectors in Australia.
