Australians are using myGov in record numbers, according to the Australian Government, with people logging in 39 million times in July to access tax relief.
Direct communication with customers through visual channels humanises the customer experience to grow customer satisfaction, brand popularity and revenue.
The meeting covered issues such as the need to adopt national or international data standards to break down information silos.
US state CIOs should concentrate more closely on improving engagement with state agencies, according to a report from the National Association of State CIOs.
A digital transformation collaboration between Australia and Vietnam is set to expand under an MoU signed by the countries' governments.
The DTA and AIIA have signed a renewed agreement covering collaboration on digitally transforming government service delivery.
The ACT Government is calling for tenders for a Digital Health Record — a platform intended to complement MHR by storing more detailed patient information.
Many local councils across Australia are planning for (or have commenced) a technology transformation program but are facing a series of roadblocks, according to KPMG.
The UK Cabinet Office plans to develop a prototype email sorting system to ensure important emails to public servants don't get lost in the deluge.
Over 100,000 students can now access fast, reliable internet at school under the SA Government's $80 million fibre-optic network rollout.
The Digital Transformation Agency and Australian Public Service Commission are conducting a program aimed at helping APS employees pursue new digital careers.
The UK government's National Leadership Centre is seeking suppliers for an online platform that will be used to connect the nation's top public sector leaders.
The Digital Transformation Agency has revived a five-year project to build a unified cloud-based email and desktop environment named GovDesk.
The inaugural AI Thought Leaders' Summit will be held at NSW Parliament House in November, where AI, ethics, service delivery and policy will be debated.