ATO selects Qualtrics for citizen experience management
29 April, 2022The multi-year agreement provides the ATO with a platform focused on improving service delivery across channels in real time.
Infosys opens Melbourne Living Lab
20 April, 2022 by Dylan Bushell-EmblingInfosys has opened a new Living Lab co-creation space at its new state-of-the-art, five-floor workspace in Melbourne's Docklands.
Sydney Water uses Teams to surmount lockdown hurdles
19 April, 2022 by Dylan Bushell-EmblingSydney Water managed to leverage Microsoft's Teams platform to complete implementation of a new digital platform, even after a lockdown hit three days in.
AIIA calls for Govt Services and Digital Economy Minister
12 April, 2022 by Dylan Bushell-EmblingThe Australian Information Industry Association has urged the next government elect to commit to appointing a Government Services and Digital Economy Minister.
Australians want more digital govt services
12 April, 2022 by Dylan Bushell-EmblingMore than nine in 10 Australians are eager for the government to digitalise more services, with healthcare, tax and Centrelink services the most requested.
Disruption trumps cost in the public sector
07 April, 2022 by Daniel Benad, group vice president and regional general manager, Oceania, Rimini Street | Supplied by: Rimini Street Australia Pty LimitedCost of resources is now a key consideration for public sector IT teams considering transition — particularly when it comes to enterprise systems.
NSW Govt unveils 'the future of digital identity'
06 April, 2022A new website outlines the NSW Govt's digital identity vision designed to make services simpler, safer and more secure.
ASCA releases federal election platform
04 April, 2022Despite some progress, limited funding and a lack of strategic direction at a national level sees many smart community developments stagnate at a local level.
WA Police, Motorola deliver public safety mobile app
01 April, 2022Motorola Solutions and WA Police have delivered a new public safety mobile application to operate within Apple CarPlay.
Ensuring digital transformation success in government
28 March, 2022 by Vinayak Sreedhar, Head of Business Development | Supplied by: ManageEngineWith the race to digitise intensified by the pandemic, government agencies need to identify a clear path. Answering these three key questions can help.
Web 3.0: democratised, transparent, secure
25 March, 2022 by Lachlan Feeney, Executive Director, Labrys | Supplied by: LabrysImagine a world in which we could enjoy the immense benefits of the internet, but without vulnerability or fear of our personal data being accessed and sold.
Queensland appoints Chief Customer and Digital Officer
23 March, 2022 by Dylan Bushell-EmblingThe Queensland Government's new Chief Customer and Digital Officer will be tasked with digitally transforming the state's government services.
Creating a robust, resilient digital infrastructure
21 March, 2022 by Ben Goodman, APAC and Japan Senior Vice President | Supplied by: New RelicThe pandemic has propelled government digital transformation initiatives, but now is not the time to take our foot off the accelerator.
Smart places getting smarter
21 March, 2022 by Anna Faithfull, Senior Client Partner at Publicis Sapient | Supplied by: Publicis SapientAs our smart cities mature, the notion of connectedness underpins the merging of physical and digital worlds to deliver 'cognitive places'.
Does customer experience quality reflect at the polls?
21 March, 2022Over half of Australians and New Zealanders said their experiences interacting with government services directly affect how they vote.
