ADHA partners to standardise secure messaging platforms

11 September, 2019

The ADHA is partnering with 42 organisations to improve interoperability between secure messaging platforms — helping clinicians to axe the fax.

Better data and insights for NSW DCJ

09 September, 2019 | Supplied by: Taysols Pty Ltd

The NSW Department of Communities and Justice has partnered with Taysols to upgrade its corporate data warehouse and improve outcomes for its clients.

Queensland to get first Chief Customer and Digital Officer

09 September, 2019

Queensland is set to get its first public sector Chief Customer and Digital Officer to help lead the government's customer-focused digital transformation.

Service NSW makes top 10 in Best Places to Work list

04 September, 2019

Service NSW has made it into Australia's top 10 best places to work, in what's said to be a first for the country's public service agencies.

NT ICAC seeks tenders for new case management system

04 September, 2019

The NT ICAC's Office is calling for tenders for a case management system to help speed up investigations and intelligence analysis.

myGov use hits record highs as Australians access tax cuts

03 September, 2019

Australians are using myGov in record numbers, according to the Australian Government, with people logging in 39 million times in July to access tax relief.

A new CX approach for the voice-activated world

03 September, 2019 by Margaret Harrist | Supplied by: Oracle Australia

In a world of voice-activated, 'pageless' services, your 20-year-old apps can't keep up. Building the tech is not enough; you need to think about how it is delivered.

Humanise your CX strategy with visual engagement

01 September, 2019 by Ashwin Venkatesh, Principal Product Manager, Oracle CX | Supplied by: Oracle Australia

Direct communication with customers through visual channels humanises the customer experience to grow customer satisfaction, brand popularity and revenue.

NSW Data Champions Network holds second meeting

30 August, 2019 by Dylan Bushell-Embling

The meeting covered issues such as the need to adopt national or international data standards to break down information silos.

NASCIO calls for renewed focus on CRM

30 August, 2019 by Dylan Bushell-Embling

US state CIOs should concentrate more closely on improving engagement with state agencies, according to a report from the National Association of State CIOs.

Australia and Vietnam unite to fuel digital transformation

29 August, 2019

A digital transformation collaboration between Australia and Vietnam is set to expand under an MoU signed by the countries' governments.

DTA signs renewed MoU with AIIA

28 August, 2019 by Dylan Bushell-Embling

The DTA and AIIA have signed a renewed agreement covering collaboration on digitally transforming government service delivery.

Tender open for new ACT Digital Health Record

28 August, 2019

The ACT Government is calling for tenders for a Digital Health Record — a platform intended to complement MHR by storing more detailed patient information.

Councils embrace technology transformation

22 August, 2019 by Dylan Bushell-Embling

Many local councils across Australia are planning for (or have commenced) a technology transformation program but are facing a series of roadblocks, according to KPMG.

UK plans email sorting system for public service

21 August, 2019 by Dylan Bushell-Embling

The UK Cabinet Office plans to develop a prototype email sorting system to ensure important emails to public servants don't get lost in the deluge.

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