Industry News
Wodonga TAFE modernises contact centres
Victoria's Wodonga TAFE selected NICE and partner Generation-e to help modernise and digitalise the institution's contact centre capabilities. [ + ]
Solving multilingual customer service challenges
iCT Group has partnered with Jeeves.Plus to address the challenges faced by organisations dealing with multicultural customers. [ + ]
Water Corporation awards $59m services contract to Empired
WA's Water Corporation has awarded a $59m, seven-year contract for delivery of digital workplace and infrastructure managed services to Empired. [ + ]
Energy Queensland selects substation automation system
CGI has won a five-year contract with Energy Queensland (EQL) to supply its operational technology hardware, software and specialised services. [ + ]
New index highlights govt service delivery issues
A new global report, including detailed ANZ data, provides insight into the identity maturity of public sector agencies. [ + ]
Kyndryl certified by DTA for cloud offering
Kyndryl has been formally recognised by the DTA as a 'certified strategic' service provider. [ + ]
Australian sovereign quantum encryption service coming
Sovereign Cloud Holdings has announced a partnership with Arqit to develop an Australian sovereign quantum encryption service. [ + ]
DCS South Australia opts for Fujitsu
Fujitsu Australia has signed a multiyear agreement to deliver the iSAFE Integrated Offender Management System to the DCS in South Australia. [ + ]
NEXTDC buys Sunshine Coast Cable landing station
NEXTDC will expand to the Sunshine Coast under a deal to own and operate the Sunshine Coast International Broadband Submarine Cable landing station. [ + ]
Critical infrastructure protection low on citizen agenda
Australians are increasingly concerned as cybersecurity incidents and data breaches continue to rise. [ + ]
NSW AI Assurance Framework to take effect in March
The NSW Government has developed a new framework for ensuring AI tools in government are safe, effective and aligned with targeted state outcomes. [ + ]
SA Govt names MNF Enterprise Services as preferred provider
MNF Enterprise Services has been selected as a new preferred provider for Voice and Unified Communications Services. [ + ]
Kapish achieves IRAP PROTECTED-level certification
Secure enterprise information management provider Kapish has achieved PROTECTED-level assessment under IRAP. [ + ]
ACS publishes data sharing white paper
ACS has published a white paper on privacy and security considerations involved with data sharing, developed through workshops led by NSW's Chief Data Scientist. [ + ]
Microsoft signs MoU with Objective Corporation
Microsoft and Objective Corporation will collaborate to offer joint solutions aimed at helping agencies balance collaboration with data governance. [ + ]
